How It Works

From Broken to Business-Ready in 4 Simple Steps

No endless forms. No ghosted support. Just a clear path to get your freeze dryer fixed and/or retrofitted for reliability.

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1. Contact Us

  • Fill out our quick form with your machine and model issue
  • Upload photos (optional but speeds up diagnostics)
  • You'll receive a confirmation email from our team
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2. Free Diagnostic Report

  • Our technicians review your info and create a diagnostic report
  • You'll receive a clear explanation of what's wrong
  • We'll outline our recommended solution (repair, retrofit or replace) with a quote and financing options
  • You'll receive information regarding financing options
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3. Repair or Retrofit

  • You approve the quote
  • We handle the repair in-shop (or via shipping process)
  • Weak points are replaced with commercial-grade components and smarter electronics
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4. Back to Business

  • Your machines comes back reliable, durable, and ready for scale
  • Optional support program for ongoing maintenance
  • Peace of mind knowing you've turned a fragile unit into a business-ready asset